Returns & Refunds

Refunds Policy

At Crypto Pharma, we are committed to providing our customers with high-quality pharmaceutical products and exceptional service. We understand that there may be situations where a refund is necessary. This Refunds Policy outlines the conditions and procedures for requesting a refund.

1. Eligibility for Refunds:

a. Product Defects: If you receive a pharmaceutical product that is defective or damaged, please contact us immediately. We will arrange for a return, replacement, or refund, depending on the circumstances.

b. Prescription Medication Errors: In the event of an error in the prescription or medication provided, we will promptly rectify the issue and provide a refund if required.

2. Refund Requests:

a. Defective Products: To request a refund for a defective or damaged product, please contact our customer service within 7 days of receiving the item. Provide a clear description of the issue and include relevant photos if possible.

b. Prescription Medication Errors: If there is an error in your prescription or medication, contact us immediately, and our pharmacy team will investigate and resolve the issue promptly.

3. Non-Refundable Items:

a. Prescription Medications: Due to the nature of pharmaceuticals and regulations, we cannot accept returns or provide refunds for prescription medications, except in cases of errors on our part.

b. Opened or Used Products: We cannot provide refunds for products that have been opened or used, except in cases where the product is defective.

4. Refund Process:

a. After reviewing your refund request, our team will determine whether a refund is warranted.

b. If a refund is approved, the amount will be credited to the original payment method used for the purchase.

c. Refunds may take 3-5 business days to process.

5. Contact Us:

To request a refund or report an issue with your order, please contact our customer service team at [email protected]. Our dedicated team is available to assist you and address any concerns you may have.

6. Additional Information:

a. All refund requests are subject to review and approval by our pharmacy team.

b. Refunds are typically provided in the same currency and payment method as the original purchase.

c. If you have any questions or concerns about our Refunds Policy, please do not hesitate to contact us.

At Crypto Pharma, your satisfaction and health are our top priorities. We strive to provide you with the best pharmaceutical products and services, and we are here to assist you with any issues that may arise. Thank you for choosing us as your trusted pharmacy.